IBM Support Assistance

IBM Support assistance is a Utility that helps you diagnose and solve problems related to IBM products without contacting support. THe IBM SUpport assistance itself is built using Eclipse platform and is qutie generic but you can download and install product specific plugins in it.

You can install IBM Support assistance from the installation media for WebSphere Portal or you can download it from IBM Support Site

IBM Support assistance provides following functionality

  • To collect the diagnostic data that you need to open PMR with IBM

  • Open PMR with IBM, it provides customized on-line interface that also allows you to attach data to the PMR

  • To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem

  • To extend your ability to diagnose product-specific problems with targeted diagnostic tools available via the Support Assistant

  • To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem