You can install IBM Support assistance from the installation media for WebSphere Portal or you can download it from IBM Support Site
IBM Support assistance provides following functionality
- To collect the diagnostic data that you need to open PMR with IBM
- Open PMR with IBM, it provides customized on-line interface that also allows you to attach data to the PMR
- To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem
- To extend your ability to diagnose product-specific problems with targeted diagnostic tools available via the Support Assistant
- To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem
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